1. Who we are
This website and its AI chatbot are operated by SIA “Kvaliri”, registration number 40003868322, registered address Tilta iela 22-7, Riga, LV-1005, Latvia.
For any data protection question, write to [email protected].
2. What data we process
Chatbot conversations. We store message content, timestamps and the page address where the conversation took place. If you volunteer a name, email or phone number in the chat, we store that too.
Technical data. We do not store your IP address or browser identifier in readable form — they are converted into an irreversible hash used solely to limit abuse.
Meeting bookings. If you book a meeting, your name, email and chosen time are processed by Google Calendar.
We use no advertising cookies. The chatbot uses your browser's local storage to remember that you closed it and to continue a conversation after a page reload.
3. Why we do it and on what basis
To answer your questions — based on our legitimate interest in providing customer service (GDPR Art. 6(1)(f)).
To contact you if you left your details — based on your consent, which you may withdraw at any time.
To improve the service — we analyse where conversations break down, on the basis of legitimate interest.
4. Who we share data with
OpenAI (USA). Conversation content is sent to OpenAI to generate chatbot replies. This means data is processed outside the European Economic Area. The transfer relies on Standard Contractual Clauses.
Google (USA). Meeting bookings are handled by Google Calendar.
Cloudflare. Delivers the website and protects it against attacks.
Hetzner (Germany). The server hosting our database and email.
We do not sell your data and do not share it for advertising.
5. How long we keep it
Chatbot conversations are kept for 90 days and then deleted automatically.
Contact details you leave are kept while a communication purpose exists, and no longer than 2 years after our last contact.
Accounting records are kept for the period required by law.
6. Your rights
You have the right to access your data, correct it, erase it, restrict processing, object to processing, and receive your data in a portable format.
To exercise any of these, write to [email protected]. We respond within 30 days.
If you believe we handle your data incorrectly, you may complain to the Latvian Data State Inspectorate.
7. What not to write in the chat
The chatbot is for questions about our services. Please do not enter sensitive data — health information, national ID numbers, banking details or passwords.
8. Changes
If we change this policy, we update the date at the top of the page. We notify separately about material changes.